Cancellation & refunds.

You can cancel at any time by emailing rajan.kumar@glacro.com from the address on your account. We action cancellations within one working day.

Cancelling stops the next renewal. Your plan stays active for the rest of the period you have already paid for — you are not cut off the moment you ask.

There is no self-serve cancel button yet. Our Indian payment provider has no customer-facing cancellation portal, so email is the route today. We would rather it were a button, and it will be.

Paid plans renew every 30 days until cancelled. Credits reset each cycle and do not roll over. Prices are shown in INR for customers in India and USD elsewhere, and GST is charged where it applies and itemised on your invoice.

If we change a price, we tell you by email 30 days beforehand. The new price applies from your next renewal, and you are free to cancel before it takes effect.

If the platform failed to deliver what you paid for and we could not put it right, write to us within 7 days of the charge and we will refund that billing period in full.

• The platform failed to deliver what you paid for and we could not fix it — raised within 7 days of the charge
• You were charged after a cancellation we had already confirmed
• You were charged twice for the same billing period

We would rather set this out plainly than leave you to discover it at the point you ask.

• Part-used billing periods where the service worked as described
• Credits consumed by builds you triggered, successful or failed
• Unused credits at the end of a cycle — they have no cash value and do not roll over
• Charges older than 7 days, unless the issue is a billing error on our side

If you are unsure whether your situation qualifies, ask anyway. We will give you a straight answer rather than a policy quotation.

Email rajan.kumar@glacro.com from your account address with:

• The transaction or invoice ID from your billing page
• The date of the charge
• What went wrong, in as much or as little detail as you like

Approved refunds go back to the original payment method — we cannot redirect a refund to a different card, account or UPI ID — and are issued within 7 working days of approval. How long your bank then takes to post it is outside our control, and is usually a further 5 to 7 working days.

Reply to the same thread and say so. If it is still unresolved, escalate to our Grievance Officer, Rajan Kumar, at rajan.kumar@glacro.com, or by post to Door 2, Block A, Sri Sai Complex, 147 Thadagam Road, Coimbatore, Tamil Nadu 641025, India.

Raising a chargeback with your bank before talking to us usually makes things slower, not faster, because the payment provider freezes the transaction while it investigates. Nothing here limits your rights under the Consumer Protection Act, 2019.